08.14.25

EMPOWER - Patient Communication: Building Trust and a Continuity of Care

In this third EMPOWER podcast, Paul Hammond, OD, FAAO, and Jessica O. Yu, OD, FAAO, FSLS, dive into the art of patient communication with Jacob Lang, OD, FAAO. From treatment options and managing costs to fostering relationships across decades of care, they outline how clarity and compassion can translate into loyalty, retention, and better outcomes.