Do you find yourself at a loss when it comes to difficult patient conversations?

In this new series, Dr. Marc Bloomenstein provides insight on the importance of doctor-patient communication and reveals how improved conversations drive stronger awareness and better outcomes.

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Call Marc Maybe? Part 3: Managing Offensive Comments, Smells, and More in the Exam Room

  Channels: Optometry | Posted 10/21/2016

Famed telemarketer Marc Bloomenstein, OD, keeps Whitney Hauser, OD, on the line to ask about her experience dealing with rude patients in the exam room. Dr. Hauser explains how to approach and manage these situations with tact.

Part 3 of 3:
Call Marc Maybe Part 1: How to Handle Awkward Waiting Room Situations

Call Marc Maybe Part 2: Explaining Avoidable Complications to Patients


5 / 15 Series: Challenging Patient Dialogues