In this new series, Dr. Marc Bloomenstein provides insight on the importance of doctor-patient communication and reveals how improved conversations drive stronger awareness and better outcomes.
Famed telemarketer Marc Bloomenstein, OD, keeps Whitney Hauser, OD, on the line to ask about her experience dealing with rude patients in the exam room. Dr. Hauser explains how to approach and manage these situations with tact.
Part 3 of 3:
Call Marc Maybe Part 1: How to Handle Awkward Waiting Room Situations
Call Marc Maybe Part 2: Explaining Avoidable Complications to Patients