Creating the ultimate patient experience

Compliments of CareCredit and featuring members of the Ophthalmic Strategic Council


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Top practice managers share their insights on how they create the ultimate experience when patients arrive in their practice. They give examples of how they:
• Develop rapport that builds relationships
• Find little ways to deliver superior service
• Provide patient education
• Manage wait time
• Discuss price
• And more

The speakers are members of the Ophthalmic Strategic Council (OSC), a group founded in 2006 by CareCredit. The OSC seeks to identify trends and strategies with other vision healthcare professionals to help grow the overall demand for LASIK and premium IOLs.

All statements and opinions in the videos are the sole opinions of the speakers and not those of CareCredit or Synchrony bank. The content is subject to change without notice and offered for informational use only. You are urged to consult with your individual advisors with respect to any professional advice presented. Your viewing of the videos constitutes your acceptance of these terms and conditions.