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Automating Doctor-Patient Interaction

  Channels: Cataract Surgery, Practice Development | Posted 3/28/2016

John Hovanesian, MD, speaks with Mark Kontos, MD, regarding a new software program designed to provide closer contact with patients and increase satisfaction within a practice. Dr. Hovanesian created MDbackline to automate interaction with patients in an online system to help address questions and improve education. He says the software provides online education based on one’s individual needs and he discusses specific examples of patients that have benefited.

Patient Relations • Practice Management, Patient Education


39 / 71 Series: Ophthalmology Insider


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