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Staff Dos and Don'ts.

To give your business a boost, give your staff a quick once-over. Because professionalism adds up to profit.

Keep problems to yourself. Can't find the chart? Wrong contact lenses? Computer down? Never let the patient see or hear you discuss problems. Always exude confidence. Always.

Speak kindly, never harshly. Criticism about other staff or patients is bad manners. And bad for business. So are profanities. It tells patients that all is not well in your practice.

Idle chatter, laziness, problems — nothing turns a patient off faster than unprofessional behavior. Discourage it, eliminate it.

Courtesy of Alcon Laboratories