Practice Development
Premium Patient Profiling
- Cataract and Refractive Lens Exchange Questionnaire
Steven Dell, MD - Vision Preferences Checklist
Elective Medical Marketing
Practice Development Blogs
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What Is Your Story?- From: Premium Experience Network
- Thursday, May 03, 2012
Storytelling is a mode of communication that has been around as long as people have gathered around … Read more …
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Dive In To These Vision Safety Tips For Summer Swimming
- From: EyeCare 20/20
- Thursday, May 17, 2012
Protect your eyes while in the pool this summer with these simple tips. Now that we have officially … Read more …
Videos
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Bringing Standards to Your Standard of Care
Jim Riggi, Shareef Mahdavi
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NASCAR and EHR - When Speed is Key
Jim Riggi, Shareef Mahdavi
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ON Advantage from 1-800-DOCTORS
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Don't Ask Me Again - Using EHR to Reduce Task Repetition
Shareef Mahdavi
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David Chang, MD, on Premium IOL Patient Education
David Chang MD
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Eliminating Negative Cues
Shareef Mahdavi
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Maximizing Ophthalmic ASCs
Regina Boore RN, BSN, MS
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Price as a Cue for Quality
Shareef Mahdavi
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Ron Greenberg on Auxiliary Services
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Signature Moments
Shareef Mahdavi
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The Importance of Practice Culture in the Premium Channel Environment
Matt Jensen, Shareef Mahdavi
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What Business are You in?
Shareef Mahdavi
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Why Is Patient Compliance and Residence Time Important? Mihir Parikh, MD
Mihir Parikh MD
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Why Is Patient Compliance and Residence Time Important? John Lahr, OD
John Lahr OD
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Why Is Patient Compliance and Residence Time Important? Karl Stonecipher, MD
Karl Stonecipher MD
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Why Optimal Surface Is Critical for Better Outcomes? John Lahr, OD
John Lahr OD
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Why Optimal Surface Is Critical for Better Outcomes? Mihir Parikh, MD
Mihir Parikh MD
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Wowed by Zappos
Shareef Mahdavi
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Why Optimal Surface Is Critical for Better Outcomes? Karl Stonecipher, MD
Karl Stonecipher MD
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What are some Practice Building Pearls to help your patients? Karl Stonecipher, MD
Karl Stonecipher MD
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What are some Practice Building Pearls to help your patients? Mihir Parikh, MD
Mihir Parikh MD
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Panel Discussion: Business Pearls
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Shareef Mahdavi on Growing Your Practice with ORange
Shareef Mahdavi
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Finding the Right Match in Ophthalmic Job Placements
Cristina Boggiano
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Talking with Patients about Financing Options
Matt Jensen
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Consultation Process with Premium IOL Patients
Damien Goldberg MD, Tal Raviv MD, FACS
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Premium Lenses and Practice Growth
John A. Hovanesian MD
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Tactics for the Business Savvy Ophthalmologist
Shareef Mahdavi
Articles
- Business Planning for Premium Services
- The Perception of Excellence
- Staffing Techniques
- Strengthen Your Elective Medical Practice
- Building a Successful Glaucoma Practice
- How to Improve Results, Reduce Stress, and Have Happier Refractive IOL Patients
- Marketing Solutions for a New Economy
- How to Motivate Your Coworkers
- The 10 Commandments to Providing a World-Class Customer Experience
- Improving Patients' Satisfaction Through Positive Communication
Eye-Openers
Perfect your practice one week at a time.
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Staff Dos and Don'ts.
To give your business a boost, give your staff a quick once-over. Because professionalism adds up to profit.
Keep problems to yourself. Can't find the chart? Wrong contact lenses? Computer down? Never let the patient see or hear you discuss problems. Always exude confidence. Always.
Speak kindly, never harshly. Criticism about other staff or patients is bad manners. And bad for business. So are profanities. It tells patients that all is not well in your practice.
Idle chatter, laziness, problems — nothing turns a patient off faster than unprofessional behavior. Discourage it, eliminate it.
Courtesy of Alcon Laboratories


